Terms of service

Refusal to accept the order or unable to deliver:

In cases of your refusal to accept shipped products, the shipping charges will be deducted from the refund. No charges will be levied in case of our shipping partner failing to deliver for any fault of the shipping partner.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Enna chekku for re-delivery shall be claimed from the Customer.

Damage in transit, manufacturing defect, wrong products delivered or  products lost in transit:
In the case of a rare possibility in the above cases, we will replace the product at no extra cost, provided that the request for replacement/return of the product is made within 15 days from the date of delivery of the product.

For transit damage products, kindly take photos within 24 hours on receipt of the package and send to us at contact@ennachekku.com

To get a replacement, email us your Order Number or Invoice copy to contact@ennachekku.com and the reason for returning. Only after receiving our confirmation for the return, you are requested to send the product back to us.

Order cancellation by User:

The Customer can cancel the order within 24 hours from the order confirmation. The cancellation request can be placed through email to contact@ennachekku.com, whatsapp or customer care number.
If the products have been dispatched, then we would not be able to cancel the order.